FAQ

Help Centre

Frequently Asked Questions

Everything you need to know about Harmain, our products and your order. Can't find your answer? We're one message away.

Orders & Shipping
How long does delivery take?
We dispatch all orders within 1–2 business days. Delivery across India typically takes 3–5 business days after dispatch. You will receive a tracking link via SMS and email once your order ships.
Is delivery really free?
Yes — free pan-India delivery on every order, no minimum order value. We believe the cost of getting these products to you should not be a barrier.
Do you deliver outside India?
Currently we deliver only within India. We are working on international shipping and hope to serve Muslim families worldwide soon. Follow us on Instagram @harmain.stores for updates.
How do I track my order?
Once your order is dispatched you will receive an SMS and email with a tracking link. You can also WhatsApp us your order number and we will share the live tracking details immediately.
Can I change my delivery address after placing the order?
If your order has not yet been dispatched we can update the address. Please WhatsApp us immediately with your order number and the new address. Once dispatched, changes are not possible.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across India. You can also pay via UPI, Debit/Credit Card, Net Banking and other methods through our secure Razorpay checkout.
Returns & Refunds
What is your return and refund policy?
We offer a 100% refund — no questions asked. If you receive a damaged product, a wrong item, or are unhappy for any reason, simply WhatsApp us within 7 days of delivery with a photo. We will arrange a refund or replacement immediately.
How long does the refund take?
Once we confirm your refund request, the amount is typically returned to your original payment method within 5–7 business days. For UPI payments it is usually faster — within 2–3 days.
I received a damaged product. What do I do?
We are deeply sorry if this happened. Please WhatsApp us with a photo of the damaged item and your order number. We will send a replacement immediately at no extra cost. Your satisfaction is our amanah.
Products
What is included in the Islamic Traceable Kit?
The kit includes 4 books: 99 Names of Allah, Arabic Alphabets, Surah Yasin, and Essential Prayers (Ayatul Kursi, Durood-e-Ibrahim, Surah Al-Fatiha and the Four Quls). A pencil and eraser are also included so you can begin immediately.
Is the Traceable Kit suitable for children?
Yes — the kit is designed for all ages from 5 upwards. Children love the tracing format as it feels like an activity rather than study. Adults and reverts also use it to build or rebuild their Arabic foundation. The letterforms are clear and appropriately sized for small hands.
Are the Dua Stickers waterproof?
Our Dua Stickers are printed on premium waterproof vinyl. They are designed to last for years on walls, doors, mirrors and other surfaces without peeling or fading. Many customers have had them up for over a year with no issues.
Will the stickers damage my walls when removed?
The stickers use a strong but removable adhesive. On most painted surfaces they can be removed cleanly without damage. We recommend testing on a small area first, especially on freshly painted or delicate surfaces.
Is your honey halal and pure?
Yes. Our Black Forest Honey is 100% pure, raw and halal. It is sourced directly and tested for purity. No additives, no sugar mixing, no artificial flavours. We would not sell anything we would not give to our own families.
Can I order as a gift? Do you offer gift wrapping?
Absolutely. All Harmain products make beautiful Eid, birthday and new home gifts. WhatsApp us before placing your order and mention it is a gift — we will include a handwritten note with your personalised message at no extra charge.
Payments & Security
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, Wallets and Cash on Delivery. All online payments are processed through Razorpay — India's most trusted payment gateway — with full SSL encryption.
Is it safe to enter my card details on your website?
Completely safe. We use Shopify's secure checkout powered by Razorpay — both are PCI DSS compliant. We never see or store your card details. All data is encrypted end-to-end.
About Harmain
Who is behind Harmain?
Harmain is a Muslim-owned small business based in India. We started because we wanted to create Islamic products that were actually made with care — not mass-produced generics. Every product is chosen, tested and shipped by us personally.
Are your products authentic and halal?
Every product we sell is reviewed for Islamic appropriateness before it is listed. The Arabic text in our books and stickers has been verified for accuracy. We take this as an amanah. The Prophet ﷺ said: "Whoever cheats us is not one of us." This is the standard we hold ourselves to.
Do you accept bulk or wholesale orders?
Yes — we supply to Islamic schools, masjids, gifting companies and event organisers. For bulk orders of 10 or more units, WhatsApp us or email contact@harmain.store for special pricing.
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